bet5 Privacy Policy

bet5 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses and uses our online gaming platform at https://bet5.im (the "Platform"). This Privacy Policy explains in clear and transparent terms what personal data we collect, why we collect it, how we process and store it, with whom we may share it, and what rights you hold as a data subject.

This Policy applies to all users of the bet5 Platform, including registered players, visitors browsing without an account, and individuals who contact our customer support team. It applies regardless of the device used — whether you are accessing bet5 from Karachi, Lahore, Faisalabad, Islamabad, or anywhere else in Pakistan.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated herein by reference and together form the complete legal framework governing your use of the Platform.

For the purposes of this Privacy Policy, bet5 — the operator of the Platform under an international gaming licence — acts as the Data Controller in respect of all personal data collected from players and visitors. As Data Controller, bet5 determines the purposes for which and the means by which personal data is processed.

All enquiries, requests, and complaints relating to the processing of your personal data should be directed to our dedicated support team. Contact details are provided in Section 16 of this Policy.

bet5 collects and processes the following categories of personal data:

We do not intentionally collect or process sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless you voluntarily provide such information in the context of a responsible gaming self-exclusion or support request, in which case it will be handled with the highest level of care and used solely for the stated purpose.

bet5 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to surveys and promotions;
• Automated technologies: Technical and usage data collected automatically as you interact with the Platform, including via cookies, web beacons, pixel tags, and server logs;
• Third-party sources: Identity verification data received from our licensed KYC partners; fraud prevention signals from risk assessment providers; payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing networks;
• Publicly available sources: Where permitted by applicable law, we may supplement your profile with information from publicly available databases for the purposes of fraud prevention and compliance.

bet5 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you have accepted — including operating your account, processing transactions, and resolving disputes;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) legislation, counter-terrorism financing (CTF) requirements, and gaming licence conditions;
• Legitimate interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided such interests are not overridden by your fundamental rights and freedoms;
• Consent: Where we rely on your consent — for example, for the sending of direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bet5 uses your personal data for the following specific purposes:

• To create, verify, and maintain your player account on the Platform;
• To verify your identity and age in compliance with our KYC procedures and gaming licence requirements;
• To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card networks;
• To detect, investigate, and prevent fraud, money laundering, and other financial crimes;
• To monitor your gaming activity for responsible gaming purposes, including identifying signs of problem gambling and providing appropriate support interventions;
• To personalise your experience on the Platform, including recommending relevant games, sports markets, and promotional offers;
• To send you transactional notifications — such as deposit confirmations, withdrawal status updates, and security alerts — via SMS or email;
• To send promotional communications where you have provided consent or where permitted by applicable law;
• To respond to your customer support enquiries and to resolve complaints and disputes;
• To comply with our legal and regulatory obligations, including record-keeping requirements under AML legislation;
• To analyse and improve the performance, security, and functionality of the Platform.

bet5 may share your personal data with the following categories of third parties, strictly for the purposes set out in this Privacy Policy:

• KYC and identity verification providers: Licensed third-party services that verify your CNIC, passport, and proof of address to meet our regulatory obligations;
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and international card networks (Visa, Mastercard) to facilitate financial transactions;
• Game suppliers: Licensed third-party game developers and providers whose games are hosted on the bet5 Platform, who may receive session and wager data for the purpose of game delivery and fairness auditing;
• Fraud prevention and risk services: Specialist providers that help us detect and prevent fraudulent activity, money laundering, and account compromise;
• IT and cloud infrastructure providers: Hosting and infrastructure partners who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Where required by law or gaming regulatory conditions, we may disclose data to government bodies, regulators, law enforcement agencies, or courts of competent jurisdiction.

As an internationally licensed gaming operator, bet5 may transfer your personal data to countries outside of Pakistan for the purposes of processing. This may occur, for example, where our IT infrastructure, game suppliers, or KYC verification partners operate in other jurisdictions.

Whenever personal data is transferred internationally, bet5 ensures that adequate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. Such safeguards may include:

• Transfers to countries recognised as providing an adequate level of data protection;
• Standard contractual clauses or equivalent contractual mechanisms binding the recipient to appropriate data protection obligations;
• Binding corporate rules where data is transferred within a corporate group.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting us at [email protected].

The bet5 Platform uses cookies and similar tracking technologies to deliver and improve its services. Cookies are small text files placed on your device when you visit the Platform. The following categories of cookies are used:

Most web browsers allow you to control cookies through their settings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being set. Please note that disabling certain cookies may affect the functionality of the Platform and your overall experience. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

bet5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum period of five years following account closure;
• Financial transaction records: Retained for a minimum of seven years from the date of the transaction, in compliance with international AML regulations applicable to our gaming licence;
• KYC and identity verification documents: Retained for the duration of the account plus five years, or for such longer period as may be required by the applicable regulatory authority;
• Customer support records: Retained for three years from the date of the interaction, or longer if the interaction relates to an unresolved dispute or compliance investigation;
• Marketing consent records: Retained for three years from the date of consent or the date of the last marketing interaction, whichever is later;
• Technical and usage data (cookies, logs): Generally retained for up to 13 months from the date of collection, after which it is anonymised or deleted.

bet5 takes the security of your personal data seriously. We have implemented a comprehensive suite of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the bet5 Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest — including financial information and identity documents — is encrypted using AES-256 or equivalent;
• Access controls: Access to personal data is strictly limited on a need-to-know basis. All bet5 employees and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection training;
• Intrusion detection: The Platform is monitored around the clock by automated intrusion detection and prevention systems designed to identify and respond to suspicious activity in real time;
• Vulnerability management: bet5 conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses;
• Incident response: In the event of a data security incident that poses a risk to your rights and freedoms, bet5 will notify the relevant regulatory authority and, where required, affected players within the timeframes mandated by applicable law.

Subject to applicable law and certain conditions, you have the following rights with respect to your personal data held by bet5. You may exercise any of these rights at any time by contacting us at [email protected]:

• Right of Access: You have the right to request confirmation of whether bet5 processes personal data about you, and if so, to receive a copy of that data along with supplementary information about how it is processed;
• Right to Rectification: You have the right to request that inaccurate personal data concerning you be corrected, and that incomplete personal data be completed, without undue delay;
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where you object to processing and there are no overriding legitimate grounds. This right is subject to our legal retention obligations under AML and gaming regulatory requirements;
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data or have objected to processing and a decision on the legitimacy of that objection is pending;
• Right to Data Portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You have the right to object to the processing of your personal data where processing is based on legitimate interests, including profiling based on those interests. You also have an absolute right to object to processing for direct marketing purposes at any time;
• Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing — including profiling — which produces legal or similarly significant effects concerning you, unless such processing is necessary for entering into or performing a contract with you or is based on your explicit consent.

bet5 will respond to all valid data subject requests within 30 days of receipt. In complex or high-volume cases, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reasons for it. Responses are provided free of charge, except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may be charged.

The bet5 Platform is strictly intended for adults aged 21 years and above. bet5 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Participation in real-money gaming by persons under 21 is prohibited under our Terms & Conditions and the conditions of our gaming licence.

As part of our Know Your Customer (KYC) verification process, all players are required to provide government-issued identity documentation confirming they are 21 years of age or older before any deposit or withdrawal may be processed. Access to gaming features is suspended pending completion of age verification.

Where you have given your consent, or where permitted under applicable law, bet5 may send you promotional communications about new games, special offers, PSL cricket betting markets, slot tournaments, casino promotions, and other features of the Platform. These communications may be delivered via email, SMS, or in-platform notifications.

You can withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email;
• Replying "STOP" to any marketing SMS;
• Updating your communication preferences in your account settings;
• Contacting our support team at [email protected] with a request to be removed from marketing lists.

Please note that withdrawing consent to marketing communications does not affect your receipt of transactional and service-related notifications — such as deposit confirmations, withdrawal updates, and security alerts — which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

bet5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, or improvements to our Platform. The date of the most recent revision is stated at the top of this Policy and will be updated with each new version.

Where changes to this Policy are material — for example, where we introduce a new category of data processing or share data with a new category of third party — we will provide at least 14 days' advance notice by posting a prominent notice on the Platform and, where practicable, by sending an email notification to your registered address.

Minor amendments — such as typographical corrections or clarifications that do not alter the substance of the Policy — may take effect immediately upon posting without advance notice.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how bet5 protects your data. The current version of this Policy is always accessible at bet5.im/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a concern about the way in which bet5 handles your personal data, please contact us through the following channel:

• Email: [email protected] — Please use the subject line "Privacy Enquiry" or "Data Subject Request" as appropriate. Our team is available around the clock and aims to respond to all privacy-related enquiries within 48 hours.

When submitting a data subject request, please include your registered username, the nature of your request, and sufficient information to allow us to verify your identity. This will enable us to process your request promptly and securely.

bet5 is fully committed to resolving all data protection concerns transparently and efficiently. We treat every privacy enquiry with equal seriousness regardless of the nature of the concern, and we strive to maintain the trust of every player across Karachi, Lahore, Faisalabad, Islamabad, and throughout Pakistan.